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Posts by Creative Digital Ideas

Digital Product Strategist with over 10 years of experience in web analytics, mobile and web technologies, market and user research ,...

Top e-Commerce Websites based on 4 Usability Principles

My own selection of the top e-commerce websites that combine sleek design and good user experience based on the following usability principles:

  • Easy user interface that guides buyers through the purchase process.
  • Visible calls to action such as ‘Buy’ buttons
  • Related suggestions/products/services based on the “if then” model.
  • Product overviews, inclusive of product specifications, price, users’reviews.

1. www.hobbs.co.uk
Sleek design, lovely product page (although I have few issues in adding my selection to the shopping cart), fantastic sleek branded funnel experience, clear call to action. Need to improve the recommendation section. Nice to have the Order displayed during the purchasing process, but I would remove the “change your order” on the payment page.

2. The old JD Sport shopping experience
The oldest version was cleaner, much more intuitive and easy to navigate than the current one, where the use of the word “continue” just drove me crazy.

3. Waitrose.co.uk
Ok, I use it even though they not always delivered what I ordered. But I like the overall site experience, the possibility of changing slot as often as I like (and slot availability), the adding/removal of items on page functionality, and the driver.

The Story Behind The Numbers

Your manager/peers asked you to produce an insightful daily/weekly/monthly report, enabling them to “extrapolate” from it innovative business solutions. They call it:  the story behind the numbers. Apart from the usual page views/visits/visitors generated, items purchased, what they really want to know is what made your visitors stick to the site, how they engage with its content, what they say about the brand ….

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